Terms of Service

Last Updated: September 2026

Welcome to My Nexva. These Terms of Service govern your use of our website, services, and purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these terms.

1. General

My Nexva operates as an online store serving customers in the United Arab Emirates (UAE).

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these terms on their behalf.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings. We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

Product availability is subject to change without notice.

3. Orders

When you place an order, you are making an offer to purchase the selected products under these Terms of Service.

My Nexva reserves the right to accept, decline, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, or other circumstances affecting the ability to fulfill the order.

An order confirmation does not necessarily guarantee that the order will be fulfilled if circumstances arise that require cancellation.

4. Prices and Payments

All prices displayed on the website are stated in the applicable currency shown at checkout.

Prices, promotions, discounts, and offers may change at any time without prior notice. The price applicable to your order will generally be the price displayed at the time the order is placed, subject to any obvious pricing errors.

You agree to provide accurate and complete payment and billing information when placing an order.

5. Shipping and Delivery

My Nexva will make reasonable efforts to process and deliver orders within the estimated delivery timeframe displayed at checkout or otherwise communicated to you.

Delivery times may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, customs procedures, public holidays, or other unforeseen events.

Risk relating to the products will transfer as provided by applicable UAE law.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Customers should review that policy before placing an order.

7. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional terms.

Unless otherwise stated, promotional codes cannot be combined with other offers and may be subject to expiration, product exclusions, or usage limits.

My Nexva reserves the right to cancel or modify a promotion where reasonably necessary, subject to applicable law.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with the security or operation of the website.

• Copy, reproduce, modify, or distribute website content without authorization.

• Use automated systems to access or collect website information in a manner that could interfere with its operation.

• Submit false, misleading, or fraudulent information.

9. Intellectual Property

All content appearing on the My Nexva website, including text, logos, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to My Nexva unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior authorization.

10. User-Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to My Nexva, you agree that the content must not violate applicable laws or the rights of others.

You grant My Nexva permission to use, reproduce, display, and publish such content for legitimate business and promotional purposes, subject to applicable law.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, analytics services, or other service providers.

Your use of third-party services may be subject to the terms and policies of those providers. My Nexva is not responsible for services operated independently by third parties, except where responsibility cannot legally be excluded.

12. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how My Nexva collects, uses, stores, and protects personal information.

13. Disclaimer

We make reasonable efforts to keep our website available and information accurate. However, the website and its content may occasionally contain errors, interruptions, or temporary unavailability.

Nothing in these terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable UAE law.

14. Limitation of Liability

To the extent permitted by applicable law, My Nexva will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service limits liability or rights where such limitation is prohibited by applicable UAE law.

15. Changes to These Terms

My Nexva may update these Terms of Service from time to time. Changes will become effective when the updated terms are published on our website.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates (UAE).

Any disputes arising in connection with these terms or your use of our services shall be handled by the competent authorities and courts in accordance with applicable UAE law.

17. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Entire Agreement

These Terms of Service, together with our other applicable store policies, constitute the terms governing your use of My Nexva and your purchases through our website, subject to any rights and protections provided by applicable UAE law.