Refund policy

My Nexva - Return & Refund Policy

Last Updated: September 2026

At My Nexva, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed for orders within the United States.

1. Return Period

You have 30 days from the date you receive your order to request a return. To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, labels, and accessories included.

  • Proof of purchase (such as your order confirmation email or order number) is required.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain items are non-returnable:

  • Personal care, hygiene, or beauty products once opened.

  • Personalized or custom-made products.

  • Clearance items or final sale products.

  • Gift cards.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support@mynexva.com with your order number and clear photos/videos of the issue. Upon verification, we will arrange a free replacement or a full refund at no additional cost to you.

4. Return Shipping Costs

  • Defective or Error Orders: If the return is due to a damaged product, manufacturing defect, or wrong item sent by My Nexva, we will cover all return shipping fees.

  • Customer Preference Returns: If you are returning an item due to a change of mind or personal preference, you will be responsible for paying the applicable return shipping costs.

5. How to Initiate a Return

To start a return request, please contact our support team at support@mynexva.com with your order details. Unsolicited returns sent back without prior approval will not be accepted.

6. Refunds & Processing Time

Once your returned item is received and inspected at our facility, we will notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  • Original shipping fees (if applicable) are non-refundable unless the return was due to an error on our part.

7. Order Cancellations

Cancellation requests must be submitted within 12 hours of placing your order. Once an order has been processed or shipped, it cannot be canceled, and you will need to follow the standard return process upon arrival.

8. Contact Us

For any questions or support regarding our Return & Refund Policy, please reach out to us:

  • Email: mynexva@gmail.com

  • Contact Page: +92 315 7998 754