Shipping Policy

Last Updated: September 2026

Thank you for shopping with My Nexva. This Shipping Policy explains how orders are processed and delivered within the United Arab Emirates (UAE).

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Orders are generally prepared for shipment within 1–3 business days. Processing times may be longer during promotions, holidays, or periods of unusually high order volume.

Business days do not include UAE public holidays or weekends where applicable.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 2–5 business days within the UAE.

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on the delivery location, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping fees will be displayed during checkout before you complete your purchase.

From time to time, My Nexva may offer free shipping or promotional delivery rates. Any such offer will be subject to the terms displayed at the time of purchase.

4. Delivery Areas

My Nexva currently provides delivery within the United Arab Emirates (UAE).

Certain remote areas or locations may have different delivery times or additional delivery requirements.

5. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the delivery provider.

6. Delayed Deliveries

While we make reasonable efforts to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

• Courier or logistics delays.

• Severe weather conditions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Unforeseen operational disruptions.

• Other circumstances beyond our reasonable control.

A delivery delay does not automatically qualify an order for cancellation or refund unless otherwise required under applicable UAE law.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where applicable.

8. Failed Delivery Attempts

If the delivery provider is unable to complete delivery because the recipient is unavailable or cannot be reached, additional delivery attempts may be made according to the courier's procedures.

If an order is returned to My Nexva after unsuccessful delivery attempts, the customer may be responsible for applicable additional shipping costs, subject to applicable UAE law.

9. Damaged Packages

If your package appears visibly damaged when delivered, please document the condition of the package and the products, where possible.

If the product itself is damaged or defective, please refer to our Return & Refund Policy for information about requesting a replacement or refund.

10. Lost Orders

If an order appears to be lost during delivery, My Nexva may investigate the shipment with the relevant delivery provider.

Where an order is confirmed as lost, My Nexva will take appropriate steps to resolve the issue in accordance with applicable UAE law.

11. Order Changes and Cancellations

Once an order has been processed or dispatched, changes to the delivery information or cancellation of the order may not be possible.

If you need to make a change to an order, it should be requested as soon as possible after the order is placed.

12. Delivery Responsibility

My Nexva will make reasonable efforts to ensure that orders are properly prepared and handed to the applicable delivery provider.

However, delivery times may be affected by circumstances outside our reasonable control.

Nothing in this policy limits any rights or protections provided to consumers under applicable UAE law.

13. Policy Updates

My Nexva reserves the right to update this Shipping Policy from time to time. Any changes will become effective when the revised policy is published on our website.

14. UAE

This Shipping Policy is intended to comply with the applicable laws and consumer protection requirements of the United Arab Emirates (UAE).